The challenges and opportunities of shadow IT – TechRepublic

Shadow IT is a concept in which users deploy or provision their own technological solutions to get work done. Properly implemented and monitored, it can provide benefits to both IT departments and end-users, particularly in these unprecedented times with so many employees working remotely due to COVID-19. However, it also entails some significant responsibilities on the part of all parties involved to ensure company operations, data, and personnel are sufficiently protected.

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